Terms of Use
CONDIDTIONS OF USE
The access or use of this Website constitutes Acceptance of the following conditions of use:
All images and material displayed on this website are the copyright of Edens Secret.
None of the material from this website may be downloaded, copied, sold, reproduced, published, uploaded, posted, transmitted, distributed and/or otherwise dealt with or with, without the prior written authority of Edens Secret. This does however exclude the downlaoding any material on a single computer for personal , home use only, non commercial, provided that the copyright and other property notices remain intact. Edens Secret hereby discalims all liability in connection with any loss and/or damage howsoever arising as a concequence of either any use of, or the inability to use, the material on this site.
Edens Secret reserves the right to alter or change any product or price without any prior notice.
RETURNS, EXCHANGES AND CANCELLATIONS
In compliance with EU Distance Selling Directive retail customers may cancel or exchange their order contract by returning the order to Edens Secret within 7 days from the receipt date of the goods (all orders are sent Royal Mail Recorded, so that delivery date can be checked online). They must be in their original condition and fit for resale. We will then refund the full value of the goods, less the original delivery charges, as soon as possible and no longer than 30 days from date the order was posted back to us. All returns must be sent back Royal Mail Recorded Delivery.
All return postage is the responsibility of the purchaser and Edens Secret do not accept responsibility for items lost or damaged in transit to us. Exchanges, simply return your purchases to Edens Secret within 7 days of receipt and we will dispatch replacement goods. A re-dilivery charge (at Royal Mail Recorded will apply). Edens Secret reserve the right to refuse a refund or exchange if the goods are believed to have been damaged, or are not in their original condition. These Terms and Conditions do not affect your statuatory rights.
LOST OR DAMAGED GOODS
Please inspect your order immediately and contact Edens Secret within 48 hours if the goods you receive are dmaged or incorrect so that we can address the problem and notify our carrier if necessary (they only allow 48 hours for us to report).
In the case of non deliveryin the UK please wait for 14 days from the date of your order in case your order has been delayed. For European and worldwide orders you can notify us after 14 days but nothing can be done until 30 days after shipping date, you must notify us again after the 30 days and keep any receipts etc. from your purchase as we can only claim with your proof.
