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Terms

CONDIDTIONS OF USE

The access or use of this Website constitutes Acceptance of the following conditions of use:

All images, descriptions  and material displayed on this website are the copyright of Edens Secret.

None of the material from this website may be downloaded, copied, sold, reproduced, published, uploaded, posted, transmitted, distributed and/or otherwise dealt with or with, without the prior written authority of Edens Secret. This does however exclude the downlaoding any material on a single computer for personal , home use only, non commercial, provided that the copyright and other property notices remain intact. Edens Secret hereby discalims all liability in connection with any loss and/or damage howsoever arising as a concequence of either any use of, or the inability to use, the material on this site.

Edens Secret reserves the right to alter or change any product or price without any prior notice.

RETURNS, EXCHANGES, CANCELLATIONS & REFUNDS

In compliance with EU Distance Selling Directive retail customers may cancel or exchange their order contract by returning the Full Order of Goods in their Original Condition, to Edens Secret within 14 days from the receipt date of the goods (all orders are sent by Courier, so that delivery date can be checked online). All Goods must be in their original condition and fit for resale. We will then refund the full value of the goods, less the original delivery charges, as soon as possible and no longer than 30 days (refunds also refunded within 30 days) from date the order was posted back to us. All returns must be sent back by Courier and Signed for, so that you have proof that I received the good back here.

All return postage is the responsibility of the purchaser and Edens Secret do not accept responsibility for items lost or damaged in transit to us. Exchanges, simply return your purchases to Edens Secret within 7 days of receipt and we will dispatch replacement goods. A re-dilivery charge (at Royal Mail Recorded will apply). Edens Secret reserve the right to refuse a refund or exchange if the goods are believed to have been damaged, or are not in their original condition. These Terms and Conditions do not affect your statuatory rights.

LOST OR DAMAGED GOODS

Please inspect your order immediately and contact Edens Secret within 48 hours if the goods you receive are dmaged or incorrect so that we can address the problem and notify our carrier if necessary (they only allow 48 hours for us to report).

In the case of non deliveryin the UK please wait for 14 days from the date of your order in case your order has been delayed. For European and worldwide orders you can notify us after 14 days but nothing can be done until 30 days after shipping date, you must notify us again after the 30 days and keep any receipts etc. from your purchase as we can only claim with your proof.

SHIPPING CHARGES for 2KILO’S IN WEIGHT ON OVERSEAS ORDERS ONLY –

In the event of an order being placed on this website, which is (2 kilo’s plus++) in weight, Edens Secret reserves the right to ask you/the customer who placed that order for the extra shipping charges, as minimum charges for shipping of a box/parcel/package over 2 kilo’s is a minimum £25GBP EU AND of £35.00GBP REST OF THE WORLD, on shipping only.  The sterling amount OF an EXTRA  (£10.00EU) AND (£15REST OF THE WORLD) will be required to secure the order, THIS IS TO COVER THE EXTRA SHIPPING CHARGE I WOULD HAVE TO PAY MYSELF –  If you do not wish to pay the extra, we can cancel and refund your order which could take FROM a few days to 1MONTH to appear in your account. You can also place multiple orders for about £60 ($90) each, which will add the extra shipping charges for you, then there’s no need to add the extra shipping charges, still saving money as I pay the extra. I am sorry that our shipping system is this way, but it is set by the GOVERNMENT, NOT ME, so there is nothing I can do to rectify that. ALSO PLEASE NOTE THAT ONCE YOUR ORDER GOES OEVER 2 KILO’S THE SHIPPING JUMPS UP EVEN MORE – FROM £35 PLUS AND UP AND UP AND UP. AT PRESENT IT IS IMPOSSIBLE FOR ME TO ADD LESS SHIPPING ONTO YOUR ORDER IF YOU ARE JUST BUYING A FEW ITEMS, IF THIS HAPPENS I will add extra’s to cover the extra cost you might have paid for shipping.

Soaps are around 150gms each, but packaging has to be taken into account too – so you can order about 12 soaps to fit into a 2 kilo box (ish).

If I have to pay a substancial amount of the shipping cost extra, I cannot be responsible for lost parcels, ie: if you place an order and I have to split it in two because it is over the maximum weight it will probably cost me £30+ to ship, and as you have only paid £15 for the shipping, it wouldnt be fair if I have paid the extra. If you want this policy to be different please add the extra shipping cost of £14.99 (found in the “Creme silk CP Soaps” under) “2kilo boxes and heavier, extra shipping charge” Again this is for EU and Worldwide orders only – not UK orders.

If you have ANY questions about this, please get in touch with me BEFORE you place your order. to~: info@edens-secret.co.uk    -Thank You!!

 
 
 
 

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